1. General
Is it necessary to register to make a purchase on www.infabricae.com?
Is it necessary to register to make a purchase on www.infabricae.com?
It is not necessary to be registered to make purchases on www.infabricae.com. However, we recommend creating a personal account to access areas dedicated to our customers.
What are the benefits of being a registered customer?
What are the benefits of being a registered customer?
In your reserved area, you have access to a summary of all your orders.
I can’t access my account.
I can’t access my account.
Please check that the information you are entering matches what you used during registration. If you’ve forgotten your password, recover it using the appropriate button on the login page.
I can’t view the site’s content properly.
I can’t view the site’s content properly.
Contact us through the designated area and describe the issue you’ve encountered.
Forgot your password?
Forgot your password?
Enter your email address on the login page to reset it.
How can I sign up for the Newsletter?
How can I sign up for the Newsletter?
You can sign up using the form located at the bottom of various sections on our website.
How can I unsubscribe from the Newsletter?
How can I unsubscribe from the Newsletter?
You can unsubscribe from the Newsletter by clicking the ‘Unsubscribe’ link found at the bottom of the emails you receive.
Information about applied taxes.
Information about applied taxes.
Taxes are applied to your order based on the regulations of the destination country for the shipment. You will be able to view the amount of taxes for your order in the order confirmation email.
Can I receive an invoice for my order?
Can I receive an invoice for my order?
Of course, just make sure to enter all the necessary billing information when placing your order. For more information, feel free to contact us.
2. Online Orders
How can I check the status of my order?
How can I check the status of my order?
Check the confirmation email you received for the tracking number. Registered users can also find all order information within their account.
Are any additional fees required beyond the amount confirmed at checkout?
Are any additional fees required beyond the amount confirmed at checkout?
No additional fees are required. The price shown at checkout is the final amount to be paid.
How can I inquire about a product that is no longer available?
How can I inquire about a product that is no longer available?
You can contact our customer service for more information about online availability.
How can I search for an item?
How can I search for an item?
You can browse our catalog through the categories available in the menu.
Where can I find technical information about individual products?
Where can I find technical information about individual products?
On each product page, you will find information regarding composition, dimensions, and care instructions.
Can I add products to an existing order?
Can I add products to an existing order?
It is not possible to add products to an existing order. You will need to place a new order.
Is purchasing products online through the website www.infabricae.com secure?
Is purchasing products online through the website www.infabricae.com secure?
Online transactions are transmitted through a secure server using SSL (Secure Socket Layer) encryption technology.
How can I track the shipping of my order?
How can I track the shipping of my order?
Enter the tracking number you received in the purchase confirmation email into the shipment tracking area on the courier’s website.
Is it possible to purchase a product and include a gift message?
Is it possible to purchase a product and include a gift message?
Enter your message in the notes field found in the cart. It will be handwritten and included inside the package.
3. Zahlungen
What payment methods are accepted?
What payment methods are accepted?
The accepted payment methods for purchases in our online Boutique are: credit cards (Visa, Mastercard, American Express); debit cards (Maestro), PayPal, Bancontact, Ideal, and Klarna.
In which currencies can I make a payment?
In which currencies can I make a payment?
Payment will be made in the currency displayed at checkout in our online Boutique.
Why is my credit card or other payment method being declined at the time of purchase?”
Why is my credit card or other payment method being declined at the time of purchase?”
If you receive a notification stating that the payment method has been declined, please check that:
• The card details or payment information were entered correctly;
• The security code is correct;
• The credit card has not expired.
If all the above information is correct, please contact your bank or payment service provider.
When will the payment be charged?
When will the payment be charged?
L'importo sarà addebitato sul metodo di pagamento selezionato solo dopo l'accettazione dell'ordine. Riceverà una mail di conferma d'acquisto che conferma l'avvenuto addebito dell'importo dovuto.
4. Shipping
When will I receive my order?
When will I receive my order?
Delivery times start from the shipping date and depend on the shipping service.
Which countries does In Fabricae ship to?
Which countries does In Fabricae ship to?
In Fabricae ships to Italy and the European Union.
How much are the shipping costs?
How much are the shipping costs?
Shipping costs vary based on the available shipping methods and are displayed in the cart.
Is my shipment insured?
Is my shipment insured?
All products shipped are insured against theft and damage during transit from our warehouse to the delivery address. If the package is damaged upon delivery, we recommend accepting the shipment ‘with reservation’ before signing.
Is a signature required upon delivery?
Is a signature required upon delivery?
Is a signature required upon delivery?
For all purchases made on www.infabricae.com, a signature from the customer or an authorized adult is required.
For all purchases made on www.infabricae.com, a signature from the customer or an authorized adult is required.
If your package is damaged upon delivery, we recommend accepting the shipment with reservation, specifying the damages observed. Please contact our customer service at ‘info@infabricae.com’.
Where are the products purchased from the online Boutique shipped from?
Where are the products purchased from the online Boutique shipped from?
Products purchased from our online Boutique are shipped directly from our headquarters in Biella.